Shop Cash is a rewards program integrated with the Shop app, designed to enhance the shopping experience for customers in the United States making purchases in USD using Shop Pay. Here’s a comprehensive overview of how Shop Cash works for both Shopify merchants and their customers:

Earning Shop Cash

Customers with billing addresses in the United States can earn Shop Cash on eligible purchases made through Shop Pay, both within the Shop app and on online stores using Shop Pay as a payment option. This incentive encourages repeat purchases and enhances customer loyalty by rewarding shoppers for their patronage.

Redeeming Shop Cash

Shop Cash can be redeemed by customers for future purchases made in the Shop app or on Shop on the web. It applies as a payment method towards the order total, promoting an engaging shopping experience by offering savings on subsequent purchases.

Merchant Considerations

Acceptance: Merchants cannot opt out of accepting Shop Cash. It functions similarly to other payment methods in that it offers customers an additional way to complete their purchases.

Payment Processing: Orders paid partially or entirely with Shop Cash are processed the same way as standard Shop Pay orders. Merchants receive payment for these orders without incurring additional fees beyond the usual Shopify Payments payout fees.

Payouts: Payouts for purchases made with Shop Cash occur four times daily. These transactions may cover single or multiple orders, with the payment type indicated as Shop Cash Credit in the merchant’s payout statement. This ensures transparency in financial reporting.

Refunds: When refunding an order paid with Shop Cash, the amount is first refunded to the customer’s Shop Pay method up to the paid amount, with any excess refunded as Shop Cash. This process maintains the integrity of the rewards system while ensuring customers are fairly refunded.

Technical and Reporting Integration

Shopify Analytics: Shop Cash transactions are integrated into Shopify analytics and finance reports, allowing merchants to track the performance and impact of Shop Cash on their sales.

Third-Party Integrations: Some external systems may not automatically recognize Shop Cash as a payment method. Merchants utilizing such integrations should ensure that Shop Cash is properly mapped and recognized in their systems to avoid discrepancies.


Shop Cash offers a seamless way for customers to earn rewards on their purchases and for merchants to benefit from increased customer loyalty and repeat business. By understanding and leveraging Shop Cash, Shopify merchants can enhance the shopping experience, encouraging more frequent purchases and fostering a loyal customer base.