To effectively use Shopify's Fraud Filter app, follow these detailed guidelines to set up rules, respond to notifications, and understand common FAQs.

Setting Up Fraud Filter Rules

1. Access the App:

   • Navigate to Settings > Apps and sales channels in your Shopify admin. 
     
   • Click on Fraud Filter to open the app. 
     

2. Create a New Filter:

   • Click Add a new filter. 
     
   • On the New Rule page, define your rule under the Rules section. You can set conditions based on email domains, referring sites, or credit card types.
   • Use operators like "contains" to specify the criteria.
   • Click Add rule after setting the conditions. 
     

3. Configure Filter Details:

   • Name your rule in the Filter name field. 
     
   • Choose an action for the app to take when a rule is matched:
     • Cancel Order: Automatically cancels the order.
     • Warning: Displays a notification in your Shopify admin. 
       

4. Set Additional Options:

   • Decide if further actions are necessary when rules are triggered.
   • Click Save to activate the filter.

Responding to Notifications from Fraud Filter

• Notification Handling: If Fraud Filter is set to warn, you'll see notifications directly on the order's page in your Shopify admin. This helps you to manually review the order before proceeding.
• Automatic Cancellations: Orders that meet your cancellation criteria are automatically cancelled and listed on the app's Orders page for review.

Fraud Filter FAQ

Can Fraud Filter Prevent Fraud Entirely?

• No, it cannot guarantee total fraud prevention. It's designed to flag potential fraud based on specific rules you set. Always review the Shopify fraud analysis alongside Fraud Filter notifications.

Does a Customer Know If Their Order Is Flagged by Fraud Filter?

• No, customers are not notified if their order matches a rule. This allows you to handle potential issues discreetly. Customers may realize something is amiss if their card is declined, prompting them to contact you.

Tips for Effective Use

• Be Specific with Rules: To avoid false positives that could block legitimate orders, carefully consider the criteria for each rule.
• Monitor and Adjust: Regularly review the effectiveness of your rules and adjust them based on the outcomes and any new fraud trends.
• Combine Tools: Use Fraud Filter in conjunction with Shopify’s built-in fraud analysis and other third-party apps to enhance your store's security.

By following these steps and recommendations, you can effectively manage potential fraudulent activities in your Shopify store using the Fraud Filter app. Always ensure that your actions comply with your customer service and fraud prevention policies to maintain a balance between security and customer satisfaction.