Effective order management is essential for providing excellent customer service and ensuring smooth operations. Below is a guide on how to view, manage, and process orders in your Shopify store.

Viewing and Managing Orders

1. Access Orders: Go to your Shopify admin and click on 'Orders' to see a list of your current orders.
2. Order Details: Click on an order number to view its detailed information.
3. Timeline: Each order has a Timeline where you can see its history, add notes, and communicate with your team.
4. Order Currency: View the currency in which the order was made under the 'Paid' section.
5. Edit Customer Information: Update contact and shipping details from the 'Customer' section of the order.
6. Add Notes or Comments: Use the 'Notes' section or the Timeline to add important information about the order.
7. Tagging Orders: Tag orders to categorize and organize them better.
8. Contacting Customers: Directly email customers from the order's 'Contact' section to address any issues or provide updates.
9. Resend Emails: Resend order-related emails to the customer or yourself from the Timeline.
10. Subscription to Orders Feed: Subscribe to your store’s order RSS feed for updates.
11. Push Notifications: Activate push notifications on mobile to stay updated on order statuses.
12. Order Status Page: Review the order status page that customers see to track their orders.

Processing Orders

When you receive an order through your online store or Shopify POS, the order processing begins:

1. Online Orders:

   • Receive a notification by email.
   • The customer receives a confirmation email.
   • Start processing according to the order's requirements.

2. Shopify POS Orders:

   • The order shows as 'Paid' or 'Partially paid'.
   • If an email was provided, the customer receives a receipt.

Typical Order Processing Flow

1. Order Placement: Once an order is placed, you may need to capture payment.
2. Payment Received: After payment, the order needs to be fulfilled.
3. Order Fulfilled: Once fulfilled, you should archive the order to close it.

Automating Order Processing

For efficiency, consider automating the following:

• Automatic Payment Capture: Capture payments automatically at the time of order.
• Automatic Order Fulfillment: Notify your fulfillment service automatically (useful for digital products or drop-shipping).
• Automatic Order Archiving: Automatically archive orders after fulfillment to keep your admin organized.

Using these processes ensures that your Shopify operations run smoothly, and helps maintain high customer satisfaction by timely managing and fulfilling orders. Whether you choose to automate these processes or manage them manually, it’s essential to stay consistent to ensure every customer has a great experience.