Here's an overview of the most common questions about discount codes in Shopify, covering editing options, usage limits, expiry dates, and more:

Can I Edit Discount Settings?

• You can edit most settings for a discount code, such as expiry dates, usage limits, and associated products. However, the discount type can't be changed once the discount is created.

Can Customers Use Multiple Discount Codes on a Single Order?

• You can set up discounts to be combinable so that customers can benefit from more than one discount, provided the discount settings allow it .

Can I Limit Discount Code Usage?

• Yes, you can set a usage limit to ensure a discount code is used only once per customer or set other limits in the "Usage limits" section when creating or editing a discount code.

How Do Expiry Dates Work for Discount Codes?

• Expiry dates for discount codes end at 11:59:59 pm on the specified day.

Why Can't My Customers View the Discount Code Entry Field During Checkout?

• This might be because there are no active discount codes, or automatic discounts are in use.

Can I Send Discount Codes to a Select Group of Customers?

• You can use customer segments to send discount codes to a specific group of customers, such as those who have subscribed to your email marketing.

Can I Apply Discounts to Product Collections?

• Yes, discounts can be applied to entire collections or specific products.

Can I Discount an Individual Product Variant Included in a Collection?

• No, if you add a product to a discounted collection, the collection discount applies to all variants.

How Many Times Do Product-Specific Discount Codes Apply to a Checkout Cart?

• Product-specific discount codes apply to all quantities of a product. You can also limit the discount to apply only once per order.

Can I Apply a Discount Code to a Specific Product Variant?

• Yes, you can apply discount codes to specific variants of a product, affecting all quantities of that variant in a cart.

Can I Apply a Discount to the Purchase of a Gift Card?

• You can't generally apply discounts to gift cards, but specific discounts can apply if the discount is product-specific and the product is a gift card .

Can I Deactivate Multiple Discounts at the Same Time?

• Yes, you can deactivate multiple discounts at once through bulk actions.

How Do I Know Which Discount Codes Are Used the Most?

• You can use the "Sales by discount" report to track which discount codes are used most often.

What Happens If a Customer Enters an Invalid Discount Code or Combination?

• An error message is displayed indicating the code is invalid or doesn't apply to the items in the cart. If they try to combine incompatible codes, a message tells them that the best possible discount has been applied.

How Do Discounts Work on Sales Channels?

• You can sync discounts to specific sales channels and promote them accordingly. Syncing applies only to sales channels with appropriate permissions .