With Shopify discontinuing the Product Reviews app on May 6, 2024, it’s crucial for merchants to find a suitable replacement to continue leveraging customer reviews for their online store. Customer reviews are invaluable for building trust, enhancing product pages, and boosting SEO performance. Here’s a plan to transition smoothly to a new product review system:

Step 1: Research Alternative Product Review Apps

Start by researching alternative product review apps available in the Shopify App Store. Look for features that match or exceed those offered by the Shopify Product Reviews app, such as:

- Easy import/export of existing reviews
- Customizable review display options
- SEO-friendly review formats
- Automated review request emails
- Integration with social media platforms
- Analytics and reporting tools

Step 2: Export Existing Reviews

Before the Shopify Product Reviews app becomes unavailable, export your existing reviews. This typically involves downloading the reviews in a CSV file format. Check the app’s documentation or contact Shopify support for guidance on exporting your data to ensure you don’t lose valuable customer feedback.

Step 3: Select and Install a New Review App

Once you've identified a new review app that fits your needs, install it on your Shopify store. Most review apps provide detailed installation guides and may offer migration support to help you transition your existing reviews seamlessly.

Step 4: Import Reviews to the New App

Import your previously exported reviews into the new app. The process will vary depending on the app you've chosen, but many apps support importing reviews directly from a CSV file. If you encounter any issues, reach out to the app’s customer support team for assistance.

Step 5: Customize the Review Display

Customize how reviews are displayed on your product pages to match your store’s branding and layout preferences. A good review app will offer customization options such as adjusting the placement of review sections, modifying colors, and choosing which elements (e.g., star ratings, review text, reviewer photos) to display.

Step 6: Notify Your Customers

Consider notifying your customers about the change in your review system, especially if the new system includes features that enhance their ability to share feedback or interact with your products. This can be done through an email campaign, blog post, or announcement on your site.

Step 7: Monitor and Optimize

After migrating to a new review system, monitor the app’s performance closely. Look at metrics such as the number of reviews submitted, engagement rates, and any impact on sales or SEO. Use this data to optimize your review collection strategy, such as adjusting the timing of review request emails or running promotions to encourage more reviews.


Migrating to a new product review app before Shopify discontinues its Product Reviews app is crucial for maintaining the trust and engagement that reviews bring to your online store. By following these steps, you can ensure a smooth transition and continue to harness the power of customer feedback to drive your business forward.