Performance Metrics:

• Overall App Rating: 4.9 stars, showcasing widespread user satisfaction and high quality.
• Number of Reviews: 2,481, indicating a significant user base and extensive feedback.
• Percentage of 5-star Reviews: Approximately 93.1%, based on the number of 5-star reviews (2,300 out of 2,481), reflecting excellent performance and user approval.
• Average Response Time for Customer Support Queries: Not specified, but user testimonials commend the exceptional customer support, suggesting prompt and helpful service.
• App Uptime and Reliability: While specific metrics are not provided, the high rating and positive reviews imply that Track123 offers dependable uptime and consistent reliability in tracking and upsell functionality.

Reviews:

Great app who needs a custom tracking page for customers rather than providing direct link to carrier website. -JawDrops

Very helpful and easy to use for new users looking to make their store more professional. -XPeax

Compared to other apps I have used, this app stands out. The style, features, etc. Even in the free plan you have a lot of options. -Alves Nutrition

Branded Tracking Page:

• Creates a cohesive brand experience by allowing customization of the tracking page to match your store's design.
• Enhances customer trust and satisfaction by providing a familiar, secure environment to check order status.

Real-time Tracking and Estimated Delivery Dates:

• Reduces customer anxiety by offering up-to-the-minute updates on order location and status.
• Decreases the volume of "Where Is My Order?" inquiries by providing clear, accessible delivery estimates, saving your customer service team valuable time.

• E-commerce businesses looking for a sophisticated order tracking solution.
• Shopify store owners aiming to reduce customer service inquiries.
• Merchants interested in increasing revenue through post-purchase upsells.
• Online retailers focusing on improving customer satisfaction and loyalty.
• Dropshipping businesses seeking to hide their shipping origin and improve brand perception.

• Customer Satisfaction: Offers customers peace of mind with real-time updates.
• Reduced Support Queries: Cuts down on WISMO calls with clear delivery estimates.
• Increased Sales: Creates new sales opportunities through strategic upsells.
• Branding Consistency: Keeps your brand front and center even after purchase.
• Data-Driven Insights: Helps optimize your shipping strategy with detailed analytics.

• Customer Experience: Think about how Track123's tracking and upsell features can make shopping better for your customers and encourage them to come back.
• Market Fit: Check if Track123 suits your target customers, especially if they care a lot about knowing when their orders will arrive.
• Setup: Figure out what you need to start using Track123 in your store. Make sure you can set it up yourself or have help if needed.
• Legal Stuff: Make sure Track123 follows data protection laws relevant to where you sell and ship, keeping customer information safe.
• Growing with You: Ensure Track123 can support your business as it grows, handling more orders without issues.
• Selling on Multiple Platforms: If you sell not just on Shopify, see if Track123 works with your other sales channels for a smooth tracking experience.

STARTER (Free)

Up to 100 orders/month, basic analytics, real-time tracking, and access to 1700+ carriers.

GROWTH ($9/month or $84/year)

Up to 300 orders/month, custom order status, Google Analytics integration, and more, with savings on annual billing.

ADVANCED ($49/month or $468/year)

Up to 2000 orders/month, all Growth features plus estimated delivery dates, and Klaviyo integration, with savings on annual billing.

ENTERPRISE ($399/month or $3,828/year)

Up to 30,000 orders/month, dedicated support, and custom integrations, with savings on annual billing.